Seller Protection

Modified on Wed, 10 Jan at 4:35 PM

On PCIFIC, you can sell with confidence. Knowing the steps for successful selling will help you have the best experience possible. This article walks through sellers’ responsibilities and how our team can best support you.

Keeping you protected

Your security is our top priority.

Getting paid
Ship your item on time and as described and you’ll get paid.

Issues with returned items
If you didn’t receive your item back after an approved return, or if you received your item in a different condition than you sent it, you may be eligible for reimbursement.

How returns work

Once an order has been placed on PCIFIC, it cannot be canceled or returned without your consent unless:

The item received was not as described
The item received violated PCIFIC Terms of Service
The item did not receive an acceptance scan from the shipping carrier (first scan by the carrier after receipt/pickup of the package) within 30 calendar days from the date of purchase

PCIFIC does not accept Returns or issue a refund if the Buyer rated the order and released payment to the Seller or in the following circumstances:

The return request was approved, but the buyer did not return the item to the seller after 15 calendar days from approval
The buyer does not contact PCIFC within the return timeframe

Need help with a return? Contact support@pcific.co.uk

At PCIFIC, we allow up to 2 days after delivery for a buyer to dispute the item.

After 2 days, we release the funds to the seller. In case of disputes, our team will work with the buyer and seller to investigate the claim. Here is how you can best be protected:

Keep all communication about the transaction on the Jawa platform - if you take any communication off-platform, ensure you have a record of it with screenshots
Take photo/video documentation of the item, the serial number, and the packaging of the item. This helps with shipping damage claims
Reach out to the PCIFIC team immediately if something goes wrong at support@pcific.co.uk

Issues with returned items

Have you run into an issue with a returned item? We’re here for you.

If you received an item in a different condition than you shipped it in:

Reach out within 24 hours of confirmed delivery with photo evidence that:
- The item was received in a different condition than the seller sent it
- The return was damaged in transit on the way back to you

Your claim may be denied if:

You did not reach out with photographic evidence within 24 hours of the confirmed delivery
The item is determined to be in the same condition as the seller sent it
- We collect photos from buyers for every return
Your item or user account does not meet the qualifications for seller protection detailed below

If you did not receive your item back or if you received a different item than you originally shipped, please reach out to us via the Order Status page or the Help Center. If you don’t hear back within 24 hours, contact us using the form below. We’re happy to help.

Please note that the buyer has 3 business days to send the item back to you once the return has been approved. If the tracking doesn’t indicate “In transit” or “Delivered” within a week, you’ll get paid.

How to qualify

In order to be eligible for PCIFIC's Seller Protection, we ask that you only list items permitted by PCIFIC's Terms of Service, ship your items on time, and provide accurate descriptions and photos in your listings.

Here are some more ways to ensure you’re protected:

The listing must be a legal item owned by the seller
Selling of an item must not violate any laws
The item must not be on PCIFIC's prohibited item list
If required, the seller must transfer all rights to or remove any restrictions on the merchandise at the time of purchase
The buyer should know what they’re getting. Add all of the item’s details to the listing and ensure that these are accurate and consistent throughout the listing’s description and photos. It’s important to include:
- Size
- Brand
- Condition and any imperfections or damage
- Proof of authenticity
- Quantity
Provide clear photos taken by you
- Please do not only use stock photos. Include your own photos of the item.
- If there are any imperfections, make sure to include a clear photo to avoid a return request
- If you’re listing more than one item, you must provide a clear image of each item
Use a certified shipping courier
- We recommend keeping your shipping receipt
- Items must be packed properly to ensure safe delivery.
- All claims must be filed through PCIFIC to be eligible for Shipping Protection
- The seller is responsible for any shipping overages
- Do not ship any hazardous materials. If you are reusing a box, be sure to remove any hazardous material labels before you ship