Buyer Protection

At PCIFIC, we prioritize the security and satisfaction of our buyers through a robust Buyer Protection Program. Our commitment is to ensure a safe and trustworthy online shopping experience for every user. 

Here are key features of our Buyer Protection:

1. Secure Transactions:

   We use advanced encryption technologies to secure your personal and financial information during transactions. This ensures that your sensitive data remains confidential and protected.

2. Trusted Sellers:

   PCIFIC carefully vets and approves sellers to ensure they meet our standards for reliability and quality. This minimizes the risk of dealing with unscrupulous sellers, providing buyers with peace of mind.

3. Guaranteed Product Quality:

   We encourage sellers to provide accurate and detailed product descriptions. If an item received significantly differs from the description, our Buyer Protection allows you to return the product for a refund or replacement.

4. Dispute Resolution:

   In the rare event of a dispute between the buyer and the seller, PCIFIC offers a transparent and efficient dispute resolution process. Our support team is ready to assist, ensuring a fair resolution for both parties.

5. Timely Delivery Assurance:

   PCIFIC sets clear guidelines for sellers regarding shipping and delivery times. If a seller fails to meet these commitments, buyers are eligible for a refund or other appropriate remedies.

6. Return and Refund Policy:

   PCIFIC has a buyer-friendly return and refund policy. If you receive a damaged or defective product, or if the item doesn't match the description, you can initiate a return and receive a refund or replacement.

7. Customer Support:

   Our dedicated customer support team is available to assist buyers with any concerns or questions they may have. Feel free to reach out if you need assistance at any point during your shopping experience.

8. Secure Payment Options:

   PCIFIC supports secure and trusted payment options, reducing the risk of fraudulent transactions. We advise buyers to use these authorized payment methods to enhance their security.

By implementing these measures, PCIFIC aims to create a secure and reliable marketplace where buyers can confidently explore, purchase, and enjoy a wide range of PC-related products with peace of mind.

PLEASE NOTE: PCIFIC IS A MARKETPLACE THAT CONNECTS THE BUYER AND THE SELLER. SALES ARE FINAL. 

THE ONLY EXCEPTION IS IF THE PRODUCT YOU RECEIVE IS NOT AS DESCRIBED IN THE LISTING. 

YOU MUST INSPECT YOUR PURCHASE AND SUBMIT A CLAIM WITHIN 2 DAYS OF DELIVERY TO BE ELIGIBLE FOR A REFUND.

If your order never arrives, or if your item is inauthentic, damaged, defective, or differs significantly from its listing, you will receive a full refund with our PCIFIC Money Back Guarantee. Just follow these steps to request your refund:

1. Contact us at support@pcific.co.uk within 2 days of receiving your order.
2. If the product needs to be returned, we will arrange for a return shipping label through PCIFIC or the seller directly.
3. Return the product - once it's been verified as received by the seller, we will issue your refund. Please note that refunds can take 5-10 days to process from Stripe.

In general, we do not currently accept returns for other reasons but are happy to review issues on a case-by-case basis. If you have an issue, please contact us at support@pcific.co.uk

For additional details, please refer to our Terms of Service.