What Is The Return Policy?

Modified on Wed, 10 Jan at 5:35 PM

How do returns work?

Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. All sales are final after the buyer rates the seller or 3 days after delivery.

An item is eligible for a return or refund if it meets one of the following conditions:

  • Item is not as described.
  • There is undisclosed damage to the item.
  • The seller has not shipped the item.
  • Incorrect/missing item.

An item is not eligible for a return or refund for one of the following conditions:

  • Item was accurately described in the listing.
  • The item does not fit.
  • Changed mind.
  • Return requests made more than 3 days after received.
  • Return request made after item rated.
  • Transaction conducted offline.

Receive an item that wasn’t as described in the listing?

Contact the seller to resolve the issue if you are still having issues, please contact us on the website instead. You have 3 days after confirmed delivery to request a return.

Shipping and Selling Rules

1) Selling and delivering physical products is currently limited to the residents of the United Kingdom, as well as businesses registered and operating there.

2) Read the product's description carefully before making a purchase. This is particularly important, since small technical details, such as colour or cable length, may vary from product to product. Sellers are obliged to post only valid and accurate descriptions of the products they are selling.

3) If you have any questions regarding the products you want to buy, contact the seller for more details. Clicking the "Contact the seller " button will bring up a chat system that enables you to talk to the seller.

4) Sellers are rated by their clients. It is in their best interest to answer any questions and respond to your comments. Give them some time and they will get back to you.

5) Check the shipping details specified by the seller. These include information such as additional shipping costs, if there are any or the possibility of receiving an invoice.

6) Once you purchase the product, you will be asked to provide a valid shipping address. The seller needs to know where to send the order. Make sure that the information you provide is accurate. This data will only be processed for shipment purposes.

6) Prices displayed on the marketplace include VAT. Please note that other charges, such as shipping costs, as well as payment processing, import, and currency conversion fees, may also apply.

7) All necessary information regarding shipping costs and delivery times must be provided by the seller and visible to all marketplace users. Information on issuing invoices should also be included.

8) Any changes to the product's description or price made after your purchase have no effect on your order. Sellers can modify product details or adjust the price, but these edits cannot be applied to the order you made prior to the changes.

9) Both the buyer and the seller receive e-mail notifications regarding completed transactions. The seller then begins the shipment process. Please note that delivery methods and times vary from seller to seller.

10) Delivering physical products takes time. Even the best couriers need a few days to deliver the package to your doorstep.

Ordering products is possible 24/7, but sellers and their couriers include only business days (weekdays) in their shipment time calculations.


Refund Policy

1) Refunds for physical products bought on PCIFIC are possible in the following cases:

The product you received does not match its description on PCIFIC.

It is damaged or faulty.

The delivery of a fully functional product is substantially delayed.

You decided to return the product within 14 days of the delivery. In this case you do not need to provide a reason.

The seller is obliged to reimburse you for the return costs only in the first two cases. In the remaining ones, they are not required to do so.

If you want a refund for an item, you haven't received or is significantly not as described you need to start a dispute through PCIFIC.

If you are seeking a refund for reasons outside of these, this will have to be directly arranged between you and the seller.

I changed my mind about my purchase

Private sellers are not required by law to offer refunds, so before buying an item it’s important to check the Seller’s return policy.

Contact the seller first to explain the situation and ask them for a refund

Unable to return the item? Consider reselling the item

I've arranged a refund and return with my seller

If you agree on a return, make sure you ship your item using only a tracked, signed-for method

Get in contact with Support if you have returned your item but have not received a refund

You must keep proof of shipping for the return

2) Sellers may offer shipment terms and complaints policies that may be even more beneficial to you as a buyer. This is not required of them, however, as they are obliged only to provide standard terms as defined by this policy. Remember to resolve any issues with your order by contacting the seller via the conversation module.

3) If you are experiencing any of the issues described above, contact the seller via the Conversations module.

4) Correspondence with the seller may resolve some of the minor issues you may have with the product.

5) Refunds can be requested only within 14 days of receiving the product. Sellers are aware of this and are obliged to assist you in resolving any problems. In case of refund requests made after 14 days from the delivery, sellers are no longer obliged to offer a refund.

PLEASE NOTE: Private sellers are not required by law to offer refunds, so before buying an item it’s important to check the Seller’s return policy.

6) The delivery of your product might sometimes be delayed without any fault on the seller's or the courier's part. If this happens, contact the seller via the conversation module for updates and possible solutions. If the delivery of a fully functional product has been substantially delayed, you are also eligible for a refund.

For more information, please read the Terms and Conditions with full and binding information. If you have more questions, our Support Team will be happy to help.

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